Hearing Maid: support
Hearing Maid is a listening-practice app for adults with hearing loss, including cochlear implant users. It plays a short clip, and you pick the word or sentence you heard.
Hearing Maid is listening training only. It is not a hearing test, a diagnosis or a fitting tool. It does not replace your audiologist, your clinic or your device's own programming. For questions about your hearing or your device, ask your audiologist or doctor.
Write to us
support@doublecherry.hr, or in the app: Settings → Contact support. Tell us your phone, and the app's version (Settings → About → Version), and what happened. We answer by email.
Hearing Maid is made by Double Cherry, obrt za računalno programiranje, vl. Luka Žarković Černeli, Ivanovićeva 14, 10040 Zagreb, Croatia.
Common questions
I subscribed, or bought the full app, and it is locked. Open Settings → Restore purchase. Use the same Apple Account or Google account you bought with. If the store cannot be reached, try again later. A subscription that has run out, or whose card failed, shows as nothing to restore: Settings → Manage subscription opens the store's page, where you can renew it or fix the payment. If it still fails, write to us.
How do I cancel the subscription? Settings → Manage subscription opens your subscriptions in the App Store or Google Play. Cancel it there. The renewal stops, you are not charged again, and you keep every session to the end of the period you paid for. The free sessions and your results stay after that. Lifetime access, the one-time purchase, has nothing to cancel and does not renew.
How do I start again from the beginning? Settings → Reset all progress. It clears your sessions and results. Your language, your weekly goal and your reminders stay. This cannot be undone.
Can I change the language, the weekly goal or the text size? Language and weekly goal: Settings. Text size follows your phone's setting. On iPhone: Settings → Accessibility → Display & Text Size → Larger Text, where the largest sizes are. On Android: open Settings and search for Font size.
I can't hear the clips. Check the phone's volume. Hearing Maid plays with silent mode on, as a podcast does. Settings → Sound check plays a sample. Headphones or the streaming connection to your implant or hearing aid work as for any other app.
Reminders do not come. Settings → Reminders must be on, and notifications for Hearing Maid must be allowed in your phone's settings. On Android a reminder can arrive up to an hour after its time.
Where is my progress kept? Is it safe? Only on your phone. Hearing Maid has no account and sends nothing to us. If you delete the app, the progress goes with it. Read Hearing Maid's privacy policy.